FAQ — Frequently Asked Questions

Welding Hood Questions

What lens comes with your welding hoods?

Our Tiger welding hoods come equipped with the SLW Shade 11 Auto Lens — engineered for MIG, TIG, Stick, and AC/DC welding across both high and low amperage applications. Sugar Scoops are available with either a fixed Shade 11 lens or the Shade 11 auto-darkening lens. Carbon fiber pancake hoods come with an elastic strap and sandpaper, but the lens is sold separately — grab our Shade 11 Auto-Darkening Welding Lens to pair with it.

Can I get a custom design on my hood?

Absolutely — custom work is what we do. Send us an email or use the contact page with what you have in mind.

Why does my camo or pinstriped hood look a little different from the photos?

Because every one is custom painted by hand, one at a time. No two camo patterns are identical, and hand-laid pinstriping will vary slightly from hood to hood — that's the point. You're getting a one-of-a-kind piece.

DIY Leather Kit Questions

Will a DIY leather kit fit my hood?

We offer leather refurb kits for just about every welding hood out there. Our standard kits fit sugar scoops, proliners, pipeliners, and tiger hoods. Not sure about yours? Message us before purchasing and we'll get you squared away.

What's included in a DIY kit?

Each kit includes the leather and rivets to put together one whole hood. Kits do not come with holes punched — by popular demand — so you can fit the leather exactly to your hood.

Headgear & Accessories

Which hoods do your elastic headgear replacements fit?

We have setups for Fibre-Metal, Jackson, Tefuawe, Techniweld, and Welder Magician hoods. No plastic hardware — and the elastic swaps out in about 30 seconds when it wears, so you never throw away good hardware.

Are your belts guaranteed?

Our work/dress belts are custom made in the USA from heavy-duty 12–13 oz American leather and carry a lifetime warranty.

Ordering & Shipping

How long until my hood ships?

Every hood is built to order, one at a time. Please allow 8–12 days from your order date for it to ship. You'll get a tracking number by email the moment it's on its way. Shipping is free anywhere in the US; international orders ship for a flat $30.

Can I cancel or change my order?

You can cancel within 24 hours of placing your order for a full refund. After that, your hood is in the build queue and a cancellation is treated as a return — the 25% restocking fee applies. Custom-built and custom-painted hoods can't be cancelled once the build has started. Need to change a lens option or shipping address? Email us right away and we'll do our best to catch it.

What if I entered the wrong shipping address?

Please double-check your address at checkout — it's the one thing we can't fix after the box leaves. If a package comes back to us or goes missing because the address you entered was wrong or incomplete, reshipping it is at your expense. If you'd rather not reship and want a refund instead, the 25% restocking fee applies.

How do I get in touch?

Use the contact page — whether it's a fitment question, a custom design, or anything else, we're happy to help.

Returns & Refunds

What is your return policy?

You have 14 days from the day your order arrives to request a return. All returns are subject to a 25% restocking fee, and the customer covers return shipping. Every hood is built to order, one at a time, so a returned hood is a hood we can't easily resell — the fee covers that. Items must be unused and in their original packaging.

Are there any items that can't be returned?

Custom-built and custom-painted hoods, or any hood built to your specifications, are final sale.

What if my order arrives damaged, defective, or wrong?

That's on us, and we'll make it right — no restocking fee, no return shipping cost. Email us at southernleatherworks1@gmail.com as soon as it arrives with a photo of the issue.

How do I start a return?

Email southernleatherworks1@gmail.com with your order number before shipping anything back. Once approved, refunds (less the restocking fee) go back to your original payment method within 10 business days. Full details are in our Refund Policy.