Refund policy

Returns
We have a 14-day return policy — you have 14 days after receiving your item to request a return.

All returns are subject to a 25% restocking fee. The customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

To be eligible for a return, your item must be in the same condition you received it — unused, unworn, and in its original packaging — and you'll need your receipt or proof of purchase. Items showing any sign of use may be refused or refunded at a reduced amount at our discretion.

To start a return, email us at southernleatherworks1@gmail.com. Please do not ship anything back until you've heard from us. Approved returns must be sent to: 1240 NE 71st Lane, Ocala, FL 34479.

Cancellations
Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours your hood is in the build queue, and a cancellation is treated as a return — the 25% restocking fee applies. Custom-built and custom-painted hoods cannot be cancelled once the build has started.

Incorrect shipping address
Please double-check your shipping address at checkout. If a package is returned to us or lost because the address you provided was incorrect or incomplete, reshipping is at your expense. If you choose not to reship and request a refund instead, the 25% restocking fee applies.

Non-returnable items
Custom-built and custom-painted hoods, and any hood built to your specifications, cannot be returned.

Damaged, defective, or wrong items
Please inspect your order when it arrives and contact us right away if anything is damaged, defective, or not what you ordered. We'll make it right — the restocking fee and return shipping do not apply when the issue is on our end.

Exchanges
The fastest way to get what you want is to return the item you have and place a new order once your return is accepted.

European Union 14-day cooling-off period
Notwithstanding the above, if your order shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds, less the 25% restocking fee, are issued to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your return was approved, contact us at southernleatherworks1@gmail.com.